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Frequently asked questions
Is Cash on Delivery (COD) available?
Yes, COD is available across India. A small COD handling fee may apply — you can avoid this by choosing prepaid payment and get an extra discount instead.
How long will delivery take?
Orders are typically delivered within 5–7 business days across India, depending on your location. Metro cities are usually faster (3–5 days).
How do I track my order?
You can check order status anytime from "Track Order" on our site. You will get order i'd just after purchase.
I placed an order — will I get a confirmation?
Yes, you'll receive an order confirmation via SMS and email/WhatsApp immediately after placing your order, along with tracking details once it ships.
How do I return a product?
Message us on WhatsApp or email with your order ID and a photo/video of the issue — we'll arrange a reverse pickup or guide you through the process if its under the delivery window
How do I contact support?
You can reach us via WhatsApp at [number], email at [genscaleagencycontact@gmail.com], or Instagram DM — we typically respond within a few hours.