Refund policy
# Return & Refund Policy
**Last Updated:** July 2026
At Valvyn, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
## 1. Return Period
Customers may request a return within **3 days** of receiving their order.
## 2. Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, tags, and proof of purchase.
## 3. Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products.
- Customized or personalized products.
- Gift cards.
- Perishable goods (if applicable).
## 4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within **48 hours** of delivery. Kindly include clear photos or videos of the product and its packaging so we can investigate and provide a suitable resolution.
## 5. Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow **5–10 business days** for the refund to reflect, depending on your payment provider or bank.
## 6. Return Shipping
We provide return shipping for eligible returns. Our support team will guide you through the return process after your request has been approved.
## 7. Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.
## 8. Exchanges
We offer replacements or exchanges only for products that are damaged, defective, or incorrectly delivered, subject to product availability.
## 9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
**Email:** GenScaleagencycontact@gmail.com
**Customer Support Hours:**
Monday – Friday
9:00 AM – 6:00 PM (IST)
## 10. Changes to This Policy
Valvyn reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and the updated version will become effective immediately upon publication.