Shipping policy
# Shipping Policy
**Last Updated:** July 2026
Thank you for shopping with Valvyn. This Shipping Policy explains how we process and deliver your orders.
## 1. Order Processing
- Orders are typically processed within **1–3 business days** after payment confirmation.
- Orders are processed only on business days (Monday to Friday, excluding public holidays).
## 2. Shipping Time
Estimated delivery times are:
- **Within India:** 4–10 business days
Please note that delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.
## 3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
## 4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking information, if available.
## 5. Delivery Delays
While we strive to deliver your order on time, occasional delays may occur due to factors beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen events.
## 6. Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate before placing your order. Valvyn is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
## 7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within **48 hours** of delivery (or the expected delivery date for lost shipments). We will work with the shipping carrier to resolve the issue as quickly as possible.
## 8. Order Cancellation
Orders may be cancelled before they have been shipped. Once an order has been dispatched, cancellation is no longer possible.
## 9. Contact Us
If you have any questions regarding shipping, please contact us:
**Email:** GenScaleagencycontact@gmail.com
**Customer Support Hours:**
Monday – Friday
9:00 AM – 6:00 PM (IST)
## 10. Changes to This Policy
Valvyn reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.